Welcome to Paulobay.co.uk. These Terms and Conditions govern your use of our website and the purchase of products from Paulo Bay. By accessing this website or placing an order, you agree to be bound by the following terms. If you do not agree with any part of these terms, please refrain from using our site.

1. General Information

• This website is operated by Paulo Bay, a UK-based business specialising in bespoke candles and wax melts.
• All references to “we”, “us”, and “our” refer to Paulo Bay. “You” refers to the user or customer.

2. Products and Descriptions

• All products are handmade and may vary slightly in appearance, colour, or scent from images shown.
• We strive to ensure all product descriptions and images are accurate, but minor variations may occur due to the nature of our products.

3. Ordering and Payment

• Orders are subject to availability and acceptance.
• Payment must be made in full at the time of ordering via the payment methods provided on the website.
• We reserve the right to refuse or cancel any order at our discretion.

4. Delivery

• We aim to dispatch orders within the timeframe stated on our website, but delivery times may vary.
• Paulo Bay is not liable for delays caused by third-party couriers or unforeseen circumstances.
• Risk of loss and title for items pass to you upon delivery.

5. Returns and Refunds

• Due to the bespoke nature of our products, returns are only accepted for damaged or faulty items.
• If you receive a damaged item, please contact us within 7 days of receipt with photographic evidence.
• Refunds or replacements will be issued at our discretion.

6. Intellectual Property

• All content on this website, including images, text, logos, and designs, is the property of Paulo Bay and may not be reproduced without permission.
• Use of our content for commercial purposes without prior written consent is strictly prohibited.

7. Privacy Policy

• We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and store your personal information.

8. Liability

• Paulo Bay shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited to the value of the product purchased.

9. Changes to Terms

• We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
• Continued use of the website after changes are posted constitutes acceptance of the revised terms.

10. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions regarding these Terms and Conditions, please contact us at hello@paulobay.co.uk